Back Office Applications Engineer - Team Lead

PUB321000

About this job

  • Industry: Traffic, City & Urban Planning
  • Area of expertise: Project Management & Services
  • Location: Qatar

What is required?

  • Hours per week: 4
  • Education level: Academic Bachelor
  • Closing date: Wednesday, 3 November 2021

About this role

About this role

  • Lead and oversee the team to resolve incidents and problems ensuring all details are tracked and communicated using the companies chosen help desk system;
  • Manage change in the IT environment using established best practice processes;
  • Provide technical and functional support to the business for all applications and raising/tracking bugs where necessary;
  • Oversee and perform application related deployments in Prod/ Non-Prod environments;
  • Perform bug fixes and implement changes in Prod / Non-Prod environments;
  • Effectively monitor business critical services and applications, identifying improvements and preventative maintenance interventions;
  • Plan and undertake changes to software/hardware/infrastructure;
  • Prepare and produce system documentation in accordance with company and ISO9000 policies and procedures;
  • Review implementation and deployment designs;
  • Install and configure requisite bespoke applications and test accordingly;
  • Maintain up to date awareness of developments in IT industry and identify how appropriate ones can be applied to customer organisations;
  • Methodical and disciplined approach to work;
  • High degree of accuracy and attention to detail;
  • Ability to organise and prioritise work in an effective manner;
  • Ability to develop good relationships;
  • Good analytical skills and an ability to define the precise nature of customer problems;
  • Ability to give specific and clear instructions and problem-solving advice;
  • Experience of supporting a production environment as a member;
  • Ability to work under pressure and remain decisive;
  • Ability to work well in a team and lead a team of IT support staff;
  • Ability to contribute to the definition and structuring of projects / improvement initiatives;
  • Ability to structure and draft technical documentation;
  • Maintain high awareness and keep up to date with advances in technology;
  • Good systems management skills;
  • Experience of working with 3rd party suppliers.

Requirements

Requirements

  • Bachelors Degree or equivalent (e.g. Computer Science);
  • At Least 3 years commercial IT experience in a similar support role, with Microsoft networking, TCP/IP PC and Microsoft Windows maintenance and troubleshooting. Must have knowledge of LAN, WAN, wireless;
  • Proficient in English – Written and Spoken. Arabic an advantage;
  • MCSE or MCITP;
  • Experience in the tolling industry - desirable;
  • Must have the ability to participate within a technical team;
  • Ability to analyse connectivity issues with custom applications within the network;
  • Ability to develop technical documentation for the non-technical user;
  • Ability to be on call as a second line;
  • Ability to work out of hours if required to meet with the system operational constraints;
  • Authorised to work in Qatar.

How to apply

How to apply

If you meet the above requirements and would like to be considered for this role, please submit your interest using the ‘Apply’ button. Applying is quick and easy – just make sure you have the following documents ready to go:

  • Resume
  • Cover Letter (optional)
Apply now

Do you have questions?

If you have questions or would like to discuss the details of this role, please contact Jervis Jimmy Dey via the details below, quoting publication number:
PUB321000

Account manager

Jervis Jimmy Dey
Brunel Energy Qatar Doha
j.dey@brunel.net
+974 4040 3434

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