Bilingual Customer Services Representative


medical device pharmaceutical food industry

About this job

  • Industry: Medical devices
  • Area of expertise: Project Management & Services
  • Location: Ontario

What is required?

  • Hours per week: 37.5
  • Education level: Other
  • Closing date: Saturday, 12 March 2022

About this role: Bilingual Customer Services Representative

About this role: Bilingual Customer Services Representative


We’re hiring a top talent bilingual customer service representative for a global and innovative pharmaceutical company in Greater Toronto Area for a one-year contract with possibility of extension based on performance as the company is thriving in the market.

This position will support the Customer Service team and the Sales team through promoting customer satisfaction and building strong customer relationship in a professional setting, special projects and other duties related to customer service and sales administration as requested.


  • Efficiently and promptly answers inquiries, requests and in bound calls from customers and sales force
  • Identify customer needs and most effective method of meeting those needs
  • Promote good relationships with external and internal customers
  • Display active awareness and concern for the customer
  • Participate actively in domestic product distribution and returns
  • Process customer orders and return in accordance with established procedures
  • Trace shipments and advises of order status
  • Research and process credit requests
  • Participate in improving quality and productivity
  • Adhere to procedure and quality standards
  • Back up other customer service representatives
  • Keep themselves current with all company procedures that apply to their job function




  • Holds a diploma in related field
  • 1 to 3 years of relevant experience in customer services
  • Bilingual in French and English
  • Excellent interpersonal and effective verbal and written communication skills
  • Proficiency with MS Office Suite (Word, Excel, and PowerPoint, etc.)
  • Knowledge of the SAP environment
  • Strong mathematical, record keeping, organizational and problem-solving skills
  • Experience with order processing techniques and material distribution process is an asset
  • General knowledge of shipping/receiving processing techniques
  • Ability to handle multiple tasks and time management to meet deadlines
  • Keen on providing quality service to the customer and actively aware of customer needs



What We Offer

Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.

About Brunel

People in a meeting room

About Brunel

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Connecting Specialists to Pioneering Projects

How to apply

How to apply

If you meet the above requirements and would like to be considered for this role, please submit your interest using the ‘Apply’ button. Applying is quick and easy – just make sure you have the following documents ready to go:

  • Resume
  • Cover Letter (optional)
Apply now

Do you have questions?

If you have questions or would like to discuss the details of this role, please contact Quynh Vo via the details below, quoting publication number:

Account manager

Quynh Vo
Brunel Canada - Calgary

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