Customer Service Representative

PUB317691

About this job

  • Industry: Public & Civil
  • Area of expertise: Operations & Maintenance
  • Location: Qatar

What is required?

  • Hours per week: 40
  • Education level: Academic Bachelor
  • Closing date: Saturday, 30 October 2021

About this role

About this role

  • Understand customers needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies;
  • Provide a high level of customer service as outlined within the agreed quality standards;
  • Remain professional at all times – positively influence the customers perception of emovis;
  • Ensure adherence to schedules – delivered hours and schedule hours adherence to be maintained on or above department targets;
  • Positively contribute to the development of policy and process through effective feedback and communication;
  • Comply to all Health and Safety and other regulations and highlight any issues as appropriate;
  • Work with a high degree of personal integrity, treating others with respect to promote a professional working environment;
  • Perform other work as required and assigned;
  • Contribute to overall department targets through achievement of Key Performance Indicators (KPIs);
  • Registering new accounts;
  • Administration of existing accounts (i.e. add vehicle, change of address);
  • Process payments over the phone;
  • Set recurring payments (e.g. direct debit) over the phone.

Requirements

Requirements

  • School leaving certificate or equivalent;
  • Previous customer service/call centre experience desirable;
  • Ability to communicate effectively via telephone by utilising soft skills, active listening, and clearly speaking to customers;
  • Should be skilled in basic IT skills including Microsoft Office;
  • Ability to multi-task and with problem solving abilities;
  • Fluent English and Arabic essential.

How to apply

How to apply

If you meet the above requirements and would like to be considered for this role, please submit your interest using the ‘Apply’ button. Applying is quick and easy – just make sure you have the following documents ready to go:

  • Resume
  • Cover Letter (optional)
Apply now

Do you have questions?

If you have questions or would like to discuss the details of this role, please contact Elaine Nina S Gregorio via the details below, quoting publication number:
PUB317691

Account manager

Elaine Nina S Gregorio
Brunel Energy Qatar Doha
e.gregorio@brunel.net
+974 44 666 275

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